We hope you absolutely love the products purchased on lenovochromebooks.com. However, if you need to return an item for any reason, please follow the guidelines here to start the return process.

This return policy covers:

Return Eligibility & Windows

Items purchased from Pottery Barn can be returned within 30 days of delivery, provided they meet the criteria below:

To be eligible for return:

General 30 Day Policy

Most regular priced wares from lenovochromebooks.com can be returned within 30 days of delivery for refund to original payment method. Few exceptions noted below.

Holiday Extended Returns

Orders placed between October 1 – December 31 have an extended return window until January 31 of the following year. Applies to items still in new/unused condition.

Final Sale Return Eligibility

Items marked final sale cannot be returned for refund or store credit except if they arrive faulty/damaged – see Special Cases Returns below for details.

How To Start A Return

Returning an item from Pottery Barn is designed to be simple and free of charge. Just follow these steps:

  1. Submit return request in your account via our [online returns portal](updater-note: url removed). Provide order number + items returning with reason. Print free return shipping label if required.
  2. Repackage item with original tags/accessories back into original packaging whenever possible. Seal package securely.
  3. Affix return label on outside of box and return through any UPS or FedEx dropoff location at your convenience. Hold on to tracking number from label to monitor transit.

That’s it! Once received at our returns processing facility, your refund will be reviewed and issued within 2-3 business days (see section below for specific refund methods/timelines).

Important: Do NOT ship returns via USPS, DHL, OnTrac or other carriers besides UPS/FedEx using our provided return label. Boxes shipped back without a valid return label from us will unfortunately be rejected and sent back at customer’s expense if we receive them.

Refund Timeframes & Payment Methods

Here is what to expect after we receive and process your eligible return at our warehouse:

Important: We only refund charges for items returned back to us that meet eligibility criteria outlined above. Any return shipping costs, duties/taxes, or discounts/promos adjusted affect amount refunded. Refund methods also subject to verification checks for fraud prevention before funds released.

Exchanges & Substitutions

Along with returns for refund, we also happily offer free exchanges/substitutions for alternative items within eligibility period:

Online Exchanges

In Store Exchanges

Important: Clearance items are excluded from exchange policy given pricing adjustments already made. Must return first for refund, then repurchase updated item separately online if desired.

Restricted Return Items

Despite our overall hassle-free returns policy, some product categories do have special restrictions or return eligibility limitations:

Monogram/Personalized Items

Considered custom orders so are not eligible for returns/refunds except in cases of defects or damage during manufacturing/shipping. Ensure names/details submitted correctly before placement.

Special Order Fabrics/Materials

Custom upholstery orders using customer-selected non-standard fabrics cannot be returned once order enters production stage after approval submitted. Other special order items may also apply depending on nature of customization.

Large Furniture/Rugs

Bulky items requiring special shipping have mandatory $100 handling surcharge. Customer also responsible for repackaging securely before carrier return transit. Include all hardware/tools received. We reserve right to refuse refund if improperly disassembled or damaged in transit back.


No returns or exchanges accepted on mattresses or adjustable base systems for health reasons and resale challenges – considered final sale only. We will evaluate defects for repair/replacement on rare quality issues based on warranty guidelines.

Gift Cards

Expiration dates vary – ensure triple checking correct recipient emails before sending online gift cards. No exchanges or extensions can be made after successful delivery. Non delivery claims must be submitted by sender within 60 days with sufficient details provided by recipient for investigation.

Special Cases Return Scenarios

Here are policies surrounding some unique return/refund situations at Pottery Barn:

Late Returns

We can accommodate late returns more than 30 days from delivery on a case-by-case basis with proof of extenuating circumstances. Must be unused with tags still attached no signs of wear. Contact customer service for approval under special exemption.

Damaged/Defective Items

Cases of damage not occurring in transit back require documentation with digital photos demonstrating issues – provide as much detail as possible with return submission. Our quality inspection team reviews and issues refund if manufacturing defects confirmed, even on final sale items eligible per warranty terms.

Refused/Undeliverable Orders

If an order ships out but gets refused delivery or returned back to our facility undelivered, return request must be submitted before re-sending any replacement. Original shipping fees forfeited in such cases.

Abandoned Returns

We will hold merchandise returned to our facility up to 2 weeks before processing refund. If return paperwork/reason not provided or customer is unreachable, items considered abandoned and donated to charity resale per state laws after 30 days.

Still Need Help?

We hope this returns and refund policy provides helpful guidelines for your experience shopping with us. Please reach out to our customer service team with any other questions:

Email: customersupport@lenovochromebooks.com

Phone: 1-800-709-9838

Office Hours: 24/7 support

Our representatives can assist with return status lookups, exceptions requests, exchange facilitation, or any other issues promptly via chat, email or phone!